Concert Prepping: Costs & Explanations
Cory Gable, Client
“I had worked with Randy for a few years when I owned my upright Yamaha, and was always pleased with his service and professionalism. When I started to shop for my first grand, he was also a great resource, ultimately putting me in touch with the retailer I purchased from.
I purchased the Ritmuller Grand in the spring of 2017, and was determined to get the most out of my piano. Randy worked with me early on for tuning and installing a humidity control system. As the piano started to "settle in", he paid a couple of extra visits to make small adjustments, and to explain how much the piano could and would change in the early years of ownership.
After about 9 months, however, I was becoming increasingly worried that perhaps I had made a bad purchase. While I loved the playability of the Ritmuller at first, I felt that it was starting to diverge more and more from my playing style.
After further consultation with Randy (he's very patient with me!) we agreed to do a "concert prep" on the piano. He made several adjustments to every key and every hammer (and other things I don't even know the name of). I was hopeful that this additional investment would pay off with better playability and some peace of mind .
I have been absolutely thrilled since the prep. The action, playability and tone are all the best they've ever been. I'm reassured that not only do I have the right piano for me, but I have access to an expert with the skill and knowledge to help me take care of it for years to come.”