Key & Action Performance

If you want your piano to play easily, let Randy regulate your action.

All pianos are equipped with approximately 5,000 parts behind or above the keys you see.  These parts, called the "action" are what allow the keys to create music.  

As new pianos begin to break-in within the first 5 years, you'll notice some changes happening to the way the keys play.  Some notes may feel heavier while others may feel lighter, or you'll hear some notes sounding thinner/tinny/bright/brittle while others sound soft and warm.  This is all expected as the most changes happen during this time.

Regulating these mechanical parts returns the joy back into your style of playing.  You'll find the piano is more dynamic, which makes your playing more expressive.

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The keys above on this piano have sunken down, not because of a build quality issue, but from normal wear and tear fro years of use.​  Uneven key heights can change how much leverage the remaining 60 parts behind the key can utilize to turn (what's left) into power.

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These keys have now been "leveled".  Even key heights not only means more consistency in key & action performance, but increased resale value.​

When Is It Time To Regulate?

The #1 noticeable time to regulate is when you find your keys are difficult to play lightly, whether they feel heavy or non-responsive.  ​

Useful Timeline For Regulation

2017 - New Piano Purchased!

 

2022 - Complete Regulation, Minor Regulation, or Concert Prep

2030 - Complete Regulation, Minor Regulation, or Concert Prep

2040 - Complete Regulation, Minor Regulation, or Concert Prep

2050 - Complete Regulation, Minor Regulation, or Concert Prep (new hammers or damper felts may be needed)

 


 

Cost To Regulate

Concert Prep $890 + tax​

This takes the most crucial parts of the regulation adjustments and vastly improves the key & action performance in one day's worth of time.  You'll find your keys are easier to play, the piano is more dynamic, and the tuning is right where you want it.

Minor Regulation $1,250 + tax

Though less common than the complete regulation, a few pianos can improve as well as those which are completely regulated just by omitting steps that are not necessarily needed.

Complete Regulation $2,500 + tax

The maximum way to improve your piano’s performance using the existing parts (and changing out a few necessary felts/leathers/pins).

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Let's Work Together

"Randy Regulated My Piano!"

“I HAD WORKED WITH RANDY FOR A FEW YEARS WHEN I OWNED MY UPRIGHT YAMAHA, AND WAS ALWAYS PLEASED WITH HIS SERVICE AND PROFESSIONALISM. WHEN I STARTED TO SHOP FOR MY FIRST GRAND, HE WAS ALSO A GREAT RESOURCE, ULTIMATELY PUTTING ME IN TOUCH WITH THE RETAILER I PURCHASED FROM.

I PURCHASED THE RITMULLER GRAND IN THE SPRING OF 2017, AND WAS DETERMINED TO GET THE MOST OUT OF MY PIANO. RANDY WORKED WITH ME EARLY ON FOR TUNING AND INSTALLING A HUMIDITY CONTROL SYSTEM. AS THE PIANO STARTED TO “SETTLE IN”, HE PAID A COUPLE OF EXTRA VISITS TO MAKE SMALL ADJUSTMENTS, AND TO EXPLAIN HOW MUCH THE PIANO COULD AND WOULD CHANGE IN THE EARLY YEARS OF OWNERSHIP.

AFTER ABOUT 9 MONTHS, HOWEVER, I WAS BECOMING INCREASINGLY WORRIED THAT PERHAPS I HAD MADE A BAD PURCHASE. WHILE I LOVED THE PLAYABILITY OF THE RITMULLER AT FIRST, I FELT THAT IT WAS STARTING TO DIVERGE MORE AND MORE FROM MY PLAYING STYLE.

AFTER FURTHER CONSULTATION WITH RANDY (HE’S VERY PATIENT WITH ME!) WE AGREED TO DO A “CONCERT PREP” ON THE PIANO. HE MADE SEVERAL ADJUSTMENTS TO EVERY KEY AND EVERY HAMMER (AND OTHER THINGS I DON’T EVEN KNOW THE NAME OF). I WAS HOPEFUL THAT THIS ADDITIONAL INVESTMENT WOULD PAY OFF WITH BETTER PLAYABILITY AND SOME PEACE OF MIND .

I HAVE BEEN ABSOLUTELY THRILLED SINCE THE PREP. THE ACTION, PLAYABILITY AND TONE ARE ALL THE BEST THEY’VE EVER BEEN. I’M REASSURED THAT NOT ONLY DO I HAVE THE RIGHT PIANO FOR ME, BUT I HAVE ACCESS TO AN EXPERT WITH THE SKILL AND KNOWLEDGE TO HELP ME TAKE CARE OF IT FOR YEARS TO COME.”

— CORY GABLE, CLIENT