The art of piano tuning.
My name is Randy Cassotto and I’m a first-generation piano tuner/technician with over 40 years of extensive ear training. In the 23 years I’ve been a technician, I’ve learned tuning isn’t just about math and frequencies — it’s about listening to what each piano needs.
Trained tuners do this with minute movements to the 250 steel tuning pins, which strings are tightly wrapped around, using sophisticated equipment, until the desired pitch frequencies for that particular piano are reached.
Please book your tuning below with our online calendar.
I’ll check your piano for 5–10 minutes to determine the best plan.
Most routine visits take 1 hour. If it’s been several years, allow 1.5–2 hours. Please remove non-piano items; I will open the cabinet to tune. After the tuning has completed, I will demonstrate a song or two :)
““I recently purchased a used Charles Walter console piano for my home teaching studio, knowing that it needed a bit of work to bring it back to life. Randy came highly recommended, and I am absolutely thrilled with his work on this instrument. He is professional, honest, thorough, very accommodating to my schedule, and a real master of his craft. Totally worth every penny!” - Lydia McClain, Client
1 platinum cleaning per year is best
Keeping your piano clean helps keep the internal parts working, less corrosion & sound deterioration on the strings since dust attracts moisture, and a sustained value when your keys & cabinetry look newer.
PLATINUM Tuning & Cleaning Package
ULTRA LUXE Tuning & Polishing Package
CT sales tax added / Prices subject to change
2 options if you’ve tuned in the last 3 to 24 months
Standard Tuning
recommended once every 6 months or once per year (if the room humidity is very well controlled)
tuning to A440
plate & bench tightening
pedal adjustments
demonstration of a song or 2
follow-up reminders
price: $215 quarterly / $225 semi-annually / $245 annually
Platinum Tuning
great option if you’ve tuned in the last 12 months and recommended every-other-6-month tuning, or once per year
tuning to A440
interior action cleaning
cabinet cleaning
keytop cleaning
plate & bench tightening
pedal adjustments
demonstration of a song or 2
follow-up reminders
price: $306.25 quarterly / $316.25 semi-annually / $336.25 annually
3 choices if you’ve not tuned in many years
Standard Plus+
if it’s been years - this will get your piano back on track
pitch raising & tuning to A440 (equates to 3 tunings)
plate & bench tightening
pedal adjustments
demonstration of a song or 2
follow-up reminders
package price: $429 $399 (regular priced tunings spread out over 3 months is $245 + $245 + $245 = $735 —this package saves you $335!)
Platinum Plus+ (BEST!)
if it’s been years - this will get your piano back on track
pitch raising & tuning (equates to 3 tunings)
interior action cleaning
cabinet cleaning
keytop cleaning
plate & bench tightening
pedal adjustments
demonstration of a song or 2
follow-up reminders
package price: $499 $469 (regular priced tunings spread out over 3 months is $336.25 + $245 + $245 = $826.25 — this package saves you $325!)
Ultra Luxe Polish & Tune
if it’s been years - this will get your piano back on track
pitch raising & tuning (equates to 3 tunings)
deep showroom polishing of all exposed metals & cabinetry - show ready
interior action cleaning
cabinet cleaning
keytop cleaning
plate & bench tightening
pedal adjustments
demonstration of a song or 2
follow-up reminders
price: $1,490 verticals & $1,890 grands
Performance & Tuning Options
If the keys & tone need improvement
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Guaranteed pricing for those whose keys & action parts align well, are not worn, but are slow to return.
Routine inspection
Tuning to A440
Hammer pinning
Key pin polishing
Key easing
Action lubrication
Pedal adjustments
Bench adjustments
Plate bolt tightening
Pinblock tightening
3 & 6 month automatic discounts
multi-piano discounts
Time 2 days
How Long Does It last? Can last for years, with proper humidity and regular piano use
Price $1,490 to $1,890 ONLINE CALENDAR
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Guaranteed pricing for those whose piano is in overall great condition but the performance has lost its expressiveness.
Routine inspection
Tuning to A440
Moderate adjustments to all 5,000 action parts, tone, & pitch
Pedal adjustments
Bench adjustments
Plate bolt tightening
Pinblock tightening
3 & 6 month automatic discounts
multi-piano discounts
Time 1 day
How Long Does It last? Can last for years, with proper humidity and regular piano use
Price $999 ONLINE CALENDAR
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Guaranteed pricing for those where the keys are slow, stiff, and difficult to play softly. About once every 10-15 years, a piano should be regulated to restore its playability and dynamics.
Routine inspection
Tuning to A440
Heavy adjustments, conditioning, alignment, and friction correction to all 5,000 action parts, tone, & pitch
Pedal adjustments
Bench adjustments
Plate bolt tightening
Pinblock tightening
3 & 6 month automatic discounts
multi-piano discounts
Time 3 days
How Long Does It last? Can last for years, with proper humidity and regular piano use
Price $2,499 to $3,499 ONLINE CALENDAR
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Guaranteed pricing for those whose keys play well but the tone quality is very bright and harsh. This process uses steam, heat, sandpaper, and needling to restore all 88 hammers’ shape and density.
Routine inspection
Tuning to A440
Full restoration of all 88 hammers’ shape, trajectory, and dynamic range
Pedal adjustments
Bench adjustments
Plate bolt tightening
Pinblock tightening
3 & 6 month automatic discounts
multi-piano discounts
Time 1 day
How Long Does It last? Can last for years, with proper humidity and regular piano use
Price $1,499 ONLINE CALENDAR
Let’s Work TogetherIf you're interested in working with us, complete the form with a few details about your piano project. We'll review your message and will respond back as promptly as possible.
A quick note about your piano technician…
RANDY CASSOTTO
Randy began servicing pianos in 2003 in Provo & Orem, Utah after graduating from Westfield State University in Massachusetts in 2001 with a BA in music.
He served as the concert piano technician for Infinity Hall from 2009-2015 and continues to provide tuning care in homes, concert venues, & public municipalities for over 3,000 clients.